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Customer Service can be reached by phone on +41 22 56 75 776 (toll free) or via the contact form.
Due to the exceptional circumstances and reduced numbers of staff, customer service response times are unfortunately longer than usual.
We are very sorry about this and doing all we can to respond to each and every enquiry as quickly as possible.
With that in mind:
• If you have any questions, you can check the FAQ for answers to the most frequently asked questions.
• Returning orders placed 30 days before or during lockdown will be accepted up to 30 days from the first day out of lockdown.
• Deliveries are taking longer. This is because the hygiene measures introduced at our warehouse prevent us from processing your orders as quickly as we would normally.
If you want to monitor the status of your order, please go to the my orders section of your account.
If you don't have an account, you can track your parcel from the order tracking section of our online store.
Thank you for your understanding.
The Sandro team