Delivery times and charges

Delivery available for Switzerland.

Your order will be prepared and shipped according to the methods and delivery times detailed below.

Delivery dates may be longer during sales periods.

Chronopost Standard Delivery

3 to 5 working days Free




 

Delivery terms and conditions

Chronopost Standard Delivery

Your package will be deliver within 3-5 working days, through Chronopost (La Poste / Royal Mail), at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

For outlet orders, delivery times are extended to 5-6 days.

Return and refund

Return by post

You usually have 30 days* to return your products by post. Of course, taking into account the situation, we have extended the time frame for returns up to 30 days after the end of the confinement period. The items you want to return must be packaged in their original packaging with their labels.

Only new, unworn and clean products will be refunded within 4 to 10 days after reception of your parcel by our warehouse.

You have a maximum of 30 days* from the date you receive your order to return an item.

To make a return:

 

- On the delivery note in your parcel, tick the item(s) you wish to return.

 

 

- Insert this delivery note in the return box together with the products(s) you are returning

 

 

- Stick the prepaid postal label on your box

 

 

- Take your box to the post office 

 

If you have lost your prepaid postage label, we invite you to download and print it from your order tracking area. You can also contact our Customer Service that will provide you with a new one.

*Except for outlet orders, you can return your order 15 days following the date you received it.