Delivery times and charges

Delivery available for Switzerland.

Your order will be prepared and shipped according to the methods and delivery times detailed below.

Delivery dates may be longer during sales periods.

Chronopost Standard Delivery

3 to 5 working days Free

Delivery terms and conditions

Chronopost Standard Delivery

Your package will be deliver within 3-5 working days, through Chronopost (La Poste / Royal Mail), at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

For Outlet orders, delivery times are extended to 10 days.

Return and refund

Return by post

You usually have 30 days to return your products by post. The items you want to return must be packaged in their original packaging with their labels.

Only new, unworn and clean products will be refunded within 4 to 10 days after reception of your parcel by our warehouse.

You have a maximum of 30 days from the date you receive your order to return an item.

To edit your prepaid return label, go to the My Account area, in the “My Orders” section, and click on the “Return Label” button. If you do not have a Sandro customer account, please go the « Track my order » page. Print the prepaid return label and attach it to your package. We would like to remind you that the easiest and quickest way to return your item is in one of our Sandro stores in Switzerland.

To make a return:

- On the delivery note in your parcel, tick the item(s) you wish to return.

- Insert this delivery note in the return box together with the products(s) you are returning

- Stick the prepaid postal label on your box

- Take your box to the post office