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Details of our new arrangements can be found below:
1. ONLINE ORDER DELIVERY
Despite the exceptional circumstances, you can continue to safely place orders on our site. We offer you :
- Chronopost contactless delivery.
Our delivery times will be delayed by up to 10 working days. This is because the hygiene measures introduced at our warehouse prevent us from processing your orders as quickly as we would normally.
Express delivery, as well as delivery to pick-up points are temporarily unavailable.
Rest assured that all health and safety measures are taken at our warehouse to prepare your orders.
2. E-COMMERCE RETURNS
In the current context, we have extended the time frame for returns up to 30 days after the end of the confinement period. The processing time of your return and refund will be exceptionally extended.
We apologize for this situation and will do our utmost to ensure that it is processed as quickly as possible.
3. SANDRO STORES & SERVICES
At this unique time we are going through, we are pleased to announce the reopening of all our points of sale in Switzerland !
We can’t wait to see you and will be taking all the necessary precautions to ensure your visit is entirely safe:
- Our staff will make sure that the number of customers and assistants in the store allows for social distancing of 1.5 metres to be maintained.
- As far as possible, our stores will remain open.
- A bottle of hand sanitiser will be provided, so that you can clean your hands before & after touching the items on display.
- Card payment will be favoured.
- Our stores will be cleaned multiple times per day with particular attention being paid to points of contact (POS terminal, doors, changing rooms).
- Our staff will be strictly adhering to the hygiene rules and barrier measures by ensuring they clean their hands before and after touching equipment at the cash desk, as well as stock.
To enhance your experience and save you time in store, we would like to remind you about the E-reservation services (Online reservation) available via our online store.
4. CUSTOMER SERVICES
Due to the exceptional circumstances and reduced numbers of staff, customer service response times are unfortunately longer than usual.
We are very sorry about this and doing all we can to respond to each and every enquiry as quickly as possible. Please contact customer services by phone (+41 22 56 75 776 : Toll-Free) or e-mail via our contact form.
For further information, please see our FAQs here
Search using key word "COVID-19" to find the answers to questions regarding this situation more quickly.
If you want to monitor the status of your order, please go to the my orders section of your account. If you don't have an account, you can track your parcel from the order tracking section of our online store.
Thank you for your understanding.
The Sandro team